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As part of the Quality and Outcomes Framework for General Practice, the Department of Health is running a quarterly survey of patients, by postal questionnaire.

You may be asked to complete the survey about Thorney Medical Practice with questions particularly referring to how easy it is to access the services within the practice.

The practice is judged according to patients' satisfaction with the access to services and rewarded accordingly.

The practice feel that it is perfectly right that patients should have a say in how their practice is serving them. We also feel that we should have the ability to respond to patients' concerns directly so that we can adapt our procedures to benefit all patients.

If you are asked to complete one of these surveys, then we would request that you discuss any concerns with a member of the practice staff, so that we can take steps to address them and improve our service to all patients.

The results of the 2012/2013 Survey can be found here.